Products | ICEplus - In Case Of Emergency

Emergency Medical Cover by ER24

Accidents can happen at any time. Shock prevents us from thinking clearly so a simple solution is important. Whether you're the victim of or witness to a medical emergency, simply press your panic button.

Heart Attack or Stroke

Freak injury or Assault

Overdose or Suicide

Find out more about the Emergency Medical Cover...

About ER24

Whats Covered?

About ER24

ER24 is the premier private emergency medical care provider in South Africa. ER24 operates from 59 bases throughout South Africa and provides quality emergency response and pre-hospital care services, supporting both public and private hospitals.

ER24’s integrated service offering – which includes aeromedical services and evacuations, medical concierge services, medical case management, international patient management, hospital in-patient referrals, medical repatriation, escorting of minors service, and repatriation of mortal remains – positions ER24 as a medical services solution of choice on the African continent.

50 000
Emergency calls per month

24/7
Available 24-hours per day

3
Emergency Contact Centres

59
Strategically Placed Branches

700+
Emergency Personnel

300+
Emergency Vehicles

Whats Covered?

Clarfication on Operational Road and Air Services

Emergency Road Transportation

Road transportation refers to the transfer of an injured or ill patient to the closest appropriate facility utilising an ambulance. Transfers are conducted by practitioners that are registered with the Health Professions Council of South Africa. Urgency of transfer is determined by using the South African Triage Scale.

24 Hours Medical Hotline

24 hour telephonic assistance to provide general medical information. This is an information service only, as a telephonic conversation does not permit an accurate diagnosis.

24 Hours Telephonic Trauma Counselling

24 hour telephonic assistance with immediate debriefing after a traumatic event. May include referral to appropriate resources.

Emergency Response and Stabilisation

ER24’s Contact Centre will immediately dispatch an appropriate road or air ambulance which is staffed by our appropriately qualified emergency medical care providers. Once at the scene of the incident, lifesaving support will be provided to the Member and where relevant, the Member will be stabilised before transfer is provided to the closest appropriate medical facility.

24 Hours Medical Information Line

24 hour telephonic assistance - life saving medical advice accessed via 084 124. A medically trained professional will provide guidance in a medical crisis

24 Hour Incident Management Centre

Your emergency will be handled by trained incident response operators, who will stay in contact with you throughout your emergency while coordinating emergency responders in real time.

24hr Coordination of your Emergency
Client Specific Protocols
Situation dependant suitable response
Safety & compliance ensured
80 years + collective experience

Operational Excellence

We know that our service is as personal as it gets. You, your family and your friends will be relying on us in your times of need. We want you to know that you can depend on us, we never give up!

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