Road transportation refers to the transfer of an injured or ill patient to the closest appropriate facility utilising an ambulance. Transfers are conducted by practitioners that are registered with the Health Professions Council of South Africa. Urgency of transfer is determined by using the South African Triage Scale.

24 hour telephonic assistance to provide general medical information. This is an information service only, as a telephonic conversation does not permit an accurate diagnosis.

24 hour telephonic assistance with immediate debriefing after a traumatic event. May include referral to appropriate resources.

ER24’s Contact Centre will immediately dispatch an appropriate road or air ambulance which is staffed by our appropriately qualified emergency medical care providers. Once at the scene of the incident, lifesaving support will be provided to the Member and where relevant, the Member will be stabilised before transfer is provided to the closest appropriate medical facility.

24 hour telephonic assistance - life saving medical advice accessed via 084 124. A medically trained professional will provide guidance in a medical crisis